FAQ

Creating your 1UP Casino account is quick and straightforward. Simply visit our homepage and click the "Sign Up" button. You'll need to provide basic information including your full name, email address, phone number, and date of birth to confirm you're at least 18 years old.During registration, make sure to use accurate information as this will be verified later if you choose to redeem Sweeps Coins for prizes. Once you complete the sign-up form, check your email for a verification message. Clicking the verification link activates your account and automatically credits your welcome bonus of 20,000 Gold Coins plus 2 Sweeps Coins.The entire process typically takes less than five minutes, and you'll be ready to start playing immediately. Remember that 1UP Casino is currently available to players in most United States states, with restrictions in California, Connecticut, Delaware, Idaho, Louisiana, Michigan, Mississippi, Montana, Nevada, New Jersey, New York, Tennessee, Washington, and West Virginia.

New players at 1UP Casino receive a generous welcome package of 20,000 Gold Coins plus 2 Sweeps Coins absolutely free – no purchase required. This no-deposit bonus is automatically credited to your account once you complete email verification during the registration process.Gold Coins are our play-money currency that lets you enjoy all our games for entertainment purposes. Sweeps Coins, on the other hand, can be redeemed for real prizes once you meet the minimum requirements. Your 2 welcome Sweeps Coins come with a simple 1x playthrough requirement, meaning you need to play through the value once before they become eligible for redemption.This welcome offer gives you an excellent opportunity to explore our game library, test different slots and table games, and get familiar with our platform without any financial commitment. The bonus is available to all new players in eligible states and represents one of the most generous no-deposit offers in the sweepstakes casino space.

Currently, 1UP Casino doesn't require special bonus codes for our standard promotions. Your welcome bonus of 20,000 Gold Coins plus 2 Sweeps Coins is automatically credited upon email verification, making the process seamless and hassle-free.We occasionally run special promotional campaigns that may involve bonus codes, which we announce through email newsletters, social media channels, and on-site notifications. These limited-time offers typically provide additional Gold Coins, extra Sweeps Coins, or enhanced purchase packages for existing players.For players who prefer not to make purchases, we also offer an Alternative Method of Entry (AMOE) through mail-in requests. You can send a postcard with your name and registered email address to receive 2 Sweeps Coins per request. This ensures everyone has access to Sweeps Coins regardless of their purchasing preferences.The best way to stay informed about new bonus codes and special promotions is to subscribe to our newsletter and follow our official social media accounts where we announce exclusive offers first.

1UP Casino operates on a sweepstakes model, which means traditional deposits and withdrawals work differently than at regular online casinos. Instead of depositing money to gamble, you purchase Gold Coin packages that include complimentary Sweeps Coins.Our most popular first purchase offer provides 300,000 Gold Coins plus 30 Sweeps Coins for just $9.99. We accept major credit cards including Visa and MasterCard for all purchases. Transactions are processed securely and Gold Coins are credited to your account instantly.For prize redemptions, you'll need to accumulate at least 100 Sweeps Coins and complete our verification process. Redemptions can be requested for cash prizes or gift cards, with processing times typically ranging from 72 hours to 10 business days depending on the redemption method chosen.All Sweeps Coins must meet the 1x playthrough requirement before becoming eligible for redemption. This means if you have 100 Sweeps Coins, you need to play through $100 worth of bets in Sweeps Coins mode before requesting a prize redemption.

Wagering requirements at 1UP Casino are refreshingly simple compared to traditional online casinos. All Sweeps Coins, whether from bonuses or purchases, come with just a 1x playthrough requirement. This means you need to bet the value of your Sweeps Coins once before they become eligible for prize redemption.For example, if you receive 10 Sweeps Coins from a bonus, you need to place $10 worth of bets using Sweeps Coins mode across any of our eligible games. Once you've met this requirement, those Sweeps Coins can be redeemed for real prizes.The playthrough requirement applies to all games in our library when played in Sweeps Coins mode. Unlike many casinos that restrict bonus play to specific slots, you can use your Sweeps Coins on any game you prefer, giving you maximum flexibility in how you meet the wagering requirements.This straightforward approach eliminates confusion and makes it easy to track your progress toward redemption eligibility. Your account dashboard shows your current Sweeps Coins balance and playthrough status in real-time.

Absolutely! 1UP Casino is fully optimized for mobile play across all devices. Our platform uses responsive web technology, meaning you can access all games and features directly through your mobile browser without downloading a separate app.Whether you're using an iPhone, Android phone, tablet, or any other mobile device, you'll enjoy the same high-quality gaming experience as desktop players. All games are touch-optimized with intuitive controls designed specifically for mobile screens.Your account, bonuses, Gold Coins, and Sweeps Coins sync seamlessly across all devices. You can start playing on your computer at home and continue on your phone during your commute without missing a beat. The mobile experience includes full access to customer support, account management, and prize redemption features.Load times are optimized for mobile networks, and games are designed to perform well even on slower connections. This ensures smooth gameplay whether you're on WiFi or using cellular data.

1UP Casino features an impressive selection of games from top-tier software providers including Betgames, Betsoft, BGaming, Dragon Gaming, Iconic21, KA Gaming, NetGaming, and Popiplay. This diverse provider lineup ensures a varied and exciting gaming experience with something for every player preference.Our game library includes hundreds of slot titles ranging from classic three-reel games to modern video slots with advanced features, bonus rounds, and progressive elements. Popular categories include adventure-themed slots, mythology games, fruit machines, and branded titles with familiar themes.Beyond slots, we offer a selection of table games including various blackjack and roulette variants, plus specialty games and instant-win options. All games are available in both Gold Coins mode for free play and Sweeps Coins mode for prize redemption opportunities.New games are added regularly to keep our library fresh and exciting. Each game includes detailed information about features, paylines, and special bonuses, helping you choose titles that match your playing style and preferences.

Yes, 1UP Casino operates legally under the sweepstakes casino model, which is permitted in most United States states. Our sweepstakes system allows players to enjoy casino-style games while having opportunities to win real prizes through Sweeps Coins redemption.We maintain strict compliance with all applicable laws and regulations governing sweepstakes operations. Our platform includes robust age verification systems, responsible gaming tools, and secure data protection measures to ensure a safe and legal gaming environment.The sweepstakes model is distinctly different from traditional online gambling, as players never directly wager money on game outcomes. Instead, Sweeps Coins are obtained through purchases of Gold Coin packages or through free methods like daily bonuses and mail-in requests.We currently operate in most United States states, with restrictions in California, Connecticut, Delaware, Idaho, Louisiana, Michigan, Mississippi, Montana, Nevada, New Jersey, New York, Tennessee, Washington, and West Virginia due to varying local regulations.

Before redeeming Sweeps Coins for prizes, all players must complete our Know Your Customer (KYC) verification process. This industry-standard procedure helps us maintain security and comply with legal requirements for prize distributions.The verification process requires you to provide a government-issued photo ID, such as a driver's license or passport, along with proof of address like a recent utility bill or bank statement. Documents must be clear, current, and match the information provided during account registration.You can submit verification documents directly through your account dashboard using our secure upload system. Our team typically reviews submissions within 24-48 hours and will contact you if additional information is needed.Once verified, your account gains full redemption privileges, and future prize requests are processed much faster. We recommend completing verification early, even before you're ready to redeem, to avoid any delays when you want to claim prizes.

1UP Casino offers multiple convenient ways to get help when you need it. Our live chat feature is available directly on the website and provides real-time assistance from knowledgeable support representatives who can help with account questions, technical issues, and bonus inquiries.For more detailed concerns or non-urgent matters, you can reach our support team via email at support@play1upcasino.com. Email support typically responds within 24 hours and is ideal for complex account issues or detailed questions about promotions and redemptions.Our support team is trained to handle all aspects of the 1UP Casino experience, from helping new players understand the sweepstakes model to assisting with technical troubleshooting and redemption processes. We pride ourselves on friendly, professional service that makes every interaction positive.Whether you're experiencing a game loading issue, have questions about bonus terms, or need help with the verification process, our support team is equipped to provide clear, helpful guidance to resolve your concerns quickly.

If you encounter technical problems while playing at 1UP Casino, there are several troubleshooting steps you can try before contacting support. First, try refreshing your browser or clearing your cache and cookies, as this resolves many common loading issues.Ensure you're using an updated browser version and have a stable internet connection. If playing on mobile, try switching between WiFi and cellular data to determine if connectivity is the issue. Closing other apps or browser tabs can also free up device resources for smoother gameplay.For persistent problems, our live chat support can provide real-time troubleshooting assistance. Common issues like games not loading, bonus credits not appearing, or account access problems are typically resolved quickly with support guidance.We maintain detailed logs of all account activity, so our technical team can investigate specific issues and provide targeted solutions. If a technical problem affects your gameplay or account balance, we'll work to resolve it promptly and ensure your gaming experience remains enjoyable.

1UP Casino is committed to promoting responsible gaming practices and provides several tools to help players maintain control over their gaming activities. We encourage all players to set personal limits and play within their means, treating our games as entertainment rather than a way to make money.Our platform includes features that allow you to set daily, weekly, or monthly spending limits on Gold Coin purchases. You can also set session time reminders to help manage how long you spend playing games.If you need to take a break from gaming, we offer temporary account suspension options ranging from 24 hours to several months. For players who need more permanent solutions, we provide self-exclusion tools that can close your account for extended periods.We also provide information and links to professional gambling addiction resources and support organizations. Remember that gaming should always be fun and never interfere with your personal responsibilities, relationships, or financial well-being.